Refund Policy
Last updated: 2026
We want you to feel confident about what you're buying. Here is exactly when a refund applies.
If we cannot deliver your report
If we are unable to prepare your report — for example, because the information needed to obtain your file is incomplete, or we cannot verify your identity — we will contact you to fix the issue. If we still cannot deliver the report, we will refund the full amount you paid.
Duplicate charges
If you were charged more than once for the same application, contact us with your order number and we will refund the duplicate charge in full.
Before your report is prepared
You can request a cancellation and full refund before we begin preparing your report. Once preparation has started, the service is considered in progress.
After delivery
Because your report is a digital product delivered immediately through your private link, sales are final after delivery. If something is wrong with your report — for example, it does not belong to you or pages are missing — contact us and we will correct or reissue it at no cost.
How to request a refund
Email support@qiulian.com with your order number and a short description of the issue. We aim to respond within one business day. Approved refunds are returned through PayPal and typically appear within 5–10 business days, depending on your bank.
Contact
Questions about a charge? Email support@qiulian.com.